At La Condesa, we work with Ontime to guarantee that all orders are received in perfect condition as quickly as possible (48-72 hours), with all guarantees.

The delivery costs will vary depending on where you want your order to be shipped to. Please pick your area at check out.

Europe: 18 euros 

North America: 60 euros

South America: 60 euros

Asia: 60 euros

Rest of the world: 70 euros

You can ask Ama de llaves about the estimated delivery time:



Since the jackets at La Condesa are made to order, on an individual basis, we do not accept returns.

However, if once you receive your jacket, you need to change the size or you change your mind and prefer another model, you have 15 days to write to us at to request the exchange. On this exchange the client will be charged shipping costs.

If the cost of the item that you wish to exchange it for is higher, the difference will be charged.



Once the order has been made via, our Ama de llaves will contact the client to confirm the approximate delivery time. As a general rule, we usually deliver the order in 3 days. There are always exceptions, such as when the jackets are out of stock due to high demand. In this case, there is no need to worry because we will make it for you, but take into account that this can mean that it will take around 15 days to reach you at your indicated address. If you want to track the status of your order or if you are in a hurry due to a birthday, anniversary, specific dates, etc., please let us know by email and we will try to work our magic.